Refund Policy
Shop With Confidence
Luxury should feel effortless — from checkout to return.
30-Day Returns
Not quite right? You have 30 days from delivery to return or exchange your item.
Easy Exchanges
Need a different size or style? We’ll make it simple to find your perfect fit.
Hassle-Free Refunds
Approved returns are refunded to your original payment method. Processing times may vary by your bank.
Return Policy
Overview
PiecesByXK would want your needs to be satisfied with every order. Nonetheless, If you are not fully satisfied, we are happy to assist with returns and exchanges (where applicable).
Return Eligibility
To qualify for a return:
Items must be unused, unwashed, and in the same condition you received them.
Items must be in their original packaging with all tags attached.
Return Timeframe
International:
Returns must be requested within 3 days of purchase.
Proof of Purchase
A receipt or order number is required for all returns.
Non-Returnable Items
The following items cannot be returned:
Sale items
Gift cards
Jewelry
Intimate apparel (underwear, swimwear)
White clothing
Worn items
Items with scents, stains, or deodorant marks
Final sale/clearance items
Items purchased with a coupon or discount code
Size Exchanges:
Email us at sales@piecesbyxk.com to request a size exchange within the allowed timeframe.
If the desired size is unavailable, store credit will be issued.
Defective or Damaged Items:
We will replace items that are defective or damaged.
If the issue is our fault (defect, damage, or wrong item sent), all shipping costs will be covered by us.
Return Shipping
The return address will be provided via email during correspondence.
Once your return is received and inspected, refunds are processed within 5–10 business days. Posting times may vary depending on your financial institution.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.