Refund Policy

Return Policy

Overview

PiecesByXK would want your needs to be satisfied with every order. Nonetheless, If you are not fully satisfied, we are happy to assist with returns and exchanges (where applicable).

Return Eligibility

To qualify for a return:

Items must be unused, unwashed, and in the same condition you received them.

Items must be in their original packaging with all tags attached.

Return Timeframe

Local (Jamaica):

Returns must be made within 2 days of purchase.

Items tried on in-store are not eligible for return or exchange.

International (outside Jamaica):

Returns must be requested within 3 days of purchase.

Exchanges are not available for international orders.

Proof of Purchase

A receipt or order number is required for all returns.

Store Credit Only

Refunds are not offered.

Once your return is received, approved, and processed, store credit will be issued via email.

Store credit can be used toward future purchases.

Processing time: 2 business days.

Non-Returnable Items

The following items cannot be returned:

Sale items

Gift cards

Jewelry

Intimate apparel (underwear, swimwear)

White clothing

Worn items

Items with scents, stains, or deodorant marks

Final sale/clearance items

Items purchased with a coupon or discount code

Exchanges (Local Jamaica Only)

Size Exchanges:

Email us at sales@piecesbyxk.com to request a size exchange within the allowed timeframe.

If the desired size is unavailable, store credit will be issued.

Defective or Damaged Items:

We will replace items that are defective or damaged.

If the issue is our fault (defect, damage, or wrong item sent), all shipping costs will be covered by us.

Return Shipping

Customers are responsible for their own return shipping costs, unless the return is due to our error.

Shipping costs are non-refundable.

The return address will be provided via email during correspondence.